Innovative Cleaning Services
Customer Care Representative
Cincinnati, OH - Full Time
| Full-Time Customer Service Representative | |
| Additional Information | We are looking to hire a new CSR. Here is a link to the job details: Job description Schaeffer’s Customer Service Representatives are tasked primarily with providing our subscribers and internal departments with a positive experience while servicing accounts, supporting sales and handling customer concerns. Duties and Responsibilities: • Handle any credit card and PayPal disputes through the review of calls, emails, and notes on contact records • Compile information to fight disputes on behalf of the company • Assist subscribers with account maintenance, website navigation and general questions, via emails, phone and/or live chats. • Internal account maintenance including but not limited to combining duplicate records, handling email deliverability issues, redistributing book assignments when requested by management • Reviewing sections of OA newsletter for accuracy • Manually modifying subscription terms as required by specific promotions • Monitor overnight voicemails and route accordingly • Manage the credit card dispute process such as tracking cases, providing rebuttals, transcribing sales calls, etc |
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Felons are encouraged to apply!
